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Thank you for your love and support. Happy newyear!

DELIVERY POLICY

The basic shipping fee for J.RIUM is 3,000 won, and if you purchase more than 50,000 won, the shipping fee is free.
The delivery period is within 2~7 days of payment confirmation.
However, it may be extended or shortened due to delayed warehousing, production, or delivery company's circumstances. (Weekends and holidays are excluded from the delivery period)
In the case of Jeju Island and remote mountainous areas, the delivery period may take one to two more days, and additional charges other than the basic delivery fee may be incurred.

RETURN POLICY

Exchange/return shipping fee

In the case of simple change of mind exchange or return, the shipping fee is borne by the customer.
You can deduct the payment amount and deposit it to your account. Please write down the convenient method and send it to me.
Woori Bank 1005-402-628726 제이리움

• When exchanging products: KRW 6,000
• For full refund: KRW 6,000
• For partial refund: KRW 3,000
• However, in the case of defects or misdelivery that occurred during manufacture, the shipping cost is borne by the company

Exchange/return delivery address

(04586) 212, Dasan-ro, Jung-gu, Seoul, 5th floor

Where exchange or refund is not possible

• 7 days have elapsed since the receipt of the product
• If there are signs of use (stain, perfume, repair, damage, etc.)
• If goods and components are damaged or lost (box, package, tag, hanger, dust bag, etc.)
• Limited time promotion products (outlets, sample sales, etc.)
• In the case of arbitrarily returning the product without receipt
• If the product is not the same as at the time of receipt (the boxes, packages, and tags shipped must all be the same)

The following is difficult to see as a defect due to the phenomenon that occurs in the fabrication process and knit fabric.

  • miscellaneous work
  • a threadbare needle
  • a thread of threading
  • small fluff
  • Knot (inner of product)

J.RIUM's products are carefully inspected by a professional inspector and shipped.
If you have any other product defect inquiries, please send them to the question board or the customer service center with a picture, and we will give you a quick answer.